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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carter St. Geme

July 29, 2026

5  out of  5
rating by Carter St. Geme
"Elijah was a great help in figuring out my auto insurance. He was able to walk me through the process, and very willing to do so"
We responded:
"Hi there—thank you for the kind review! We’re so glad Elijah was able to help you understand your auto insurance options and walk you through the process. We truly appreciate your business at Brad Herrera State Farm"
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Sara

July 29, 2026

5  out of  5
rating by Sara
"Great customer service and easy experience changing over my insurance"
We responded:
"Thank you for the great review! We’re glad you had a smooth experience switching your insurance and appreciated our customer service. We value your business at Brad Herrera State Farm."
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Gihan Cardona

July 15, 2026

5  out of  5
rating by Gihan Cardona
"Thank you Sophie for all of your help! Extremely professional and kind with me over the phone. I had made an error with my apartment number and she sent over the changes and new documentation with no issues! Thank you for taking the extra time out of your day to make the process smooth on my end.

The staff is very informative and I would highly recommend if you are anywhere in Texas doing business with them!"
We responded:
"Thank you so much for your review! We’re glad Sophia was able to help you with your renters insurance and handle the apartment number correction quickly and professionally. She was kind, informative, and made sure you received the updated documentation. We really appreciate you taking the time to share your experience, and we’re grateful you’d recommend Brad Herrera-State Farm for anyone doing business in Texas."
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swati oberoi

July 13, 2026

5  out of  5
rating by swati oberoi
"Elijah was super helpful in getting auto insurance for the whole family including our sons. He was great at following up and seeing it through."
We responded:
"Thank you for the wonderful review! We’re glad Elijah was super helpful with your family’s auto insurance—especially for including your sons. We’re also happy to hear he followed up and saw the process through to the finish. We truly appreciate your trust in Brad Herrera State Farm."
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D.J. Schreffler

July 11, 2026

5  out of  5
rating by D.J. Schreffler
"Haven't had to contact them often, fortunately, but whenever I have, service is fast and friendly."
We responded:
"Thank you for the great review! We’re happy you’ve experienced fast, friendly service whenever you reach out for your insurance needs. Your trust means a lot to the Brad Herrera-State Farm team. Thanks again!"
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Hec Solis

July 9, 2026

5  out of  5
rating by Hec Solis
"Brad and his team are exceptional! I worked with Elijah who was so knowledgeable and great in communicating everything and was so responsive during the quote process. I’m very happy with the experience! Highly recommend giving Brad and his team a call when shopping for home/auto insurance!"
We responded:
"Thank you for the fantastic review! We’re thrilled to hear that our team was exceptional and that Elijah provided knowledgeable guidance throughout the quote process. We’re glad you felt informed with clear communication and appreciated our quick responsiveness. Thank you for recommending Brad Herrera-State Farm for home and auto insurance—we truly appreciate your trust!"
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Cheryl Toepfer

July 6, 2026

5  out of  5
rating by Cheryl Toepfer
"My agent and his office staff are delightful: they make every transaction easy."
We responded:
"Thank you for the wonderful review! We’re so glad you found our team to be delightful—and that they made every transaction easy. We truly appreciate your trust and look forward to helping you anytime you need support."
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Eric Blasius

June 29, 2026

5  out of  5
rating by Eric Blasius
"Best State Farm agent in TX! Brad & his team, especially Elijah, are well-versed on insurance. I am moving from out of state and Elijah walked me through everything, step-by-step. A total white glove service."
We responded:
"Thank you for the amazing review! We’re honored you chose Brad Herrera-State Farm to handle your insurance in Texas. Elijah truly enjoys helping customers—especially during out-of-state moves—by walking you through every step clearly and thoroughly. We’re so glad you experienced our “white-glove” service, and we’re here for you anytime you need help with insurance. Thank you again for trusting us!"
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Justin Katz

June 8, 2026

5  out of  5
rating by Justin Katz
"Great communication and amazing customer service!"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that you received great communication and amazing customer service from our team at Brad Herrera-State Farm. Your trust means a lot to us—please don’t hesitate to reach out if we can help with anything in the future."
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Adrian Pena

May 27, 2026

5  out of  5
rating by Adrian Pena
"Elijah was a great and helpful agent, very informative and helped me go on my way to saving for car insurance! What a great guy and represents the company so well. 👍"
We responded:
"Thank you for the wonderful review! We’re so glad Elijah was able to help you with clear information and guide you toward savings on your car insurance. Your kind words mean a lot, and we’re proud Elijah represents our company so well. We appreciate your business!"
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Ethan Vela (E2daZ2daV)

May 18, 2026

5  out of  5
rating by Ethan Vela (E2daZ2daV)
"This guy is awesome, very respectful and extremely informative- will recommend State Farm and this Agent to anyone I know!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear you found Elijah in our local State Farm agent office respectful, extremely informative, and helpful. Our team is dedicated to guiding you with clear, trustworthy auto insurance information—so you can make the best decisions for you. We truly appreciate your recommendation and look forward to serving you and anyone you refer to us!"
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Lauren Phillips

May 6, 2026

5  out of  5
rating by Lauren Phillips
"Sophia was great! Very personable and conversational when discussing life insurance and plan options and updates. I appreciated her candid nature and guidance on what is best for my current lifestyle. Brad Herrera State Farm does business right! I trust the agents to handle my life insurance and auto insurance for the whole family. Highly recommend if you’re looking to switch carriers and have a personalized approach."
We responded:
"Thanks so much for the wonderful review my friend! 😊 We really appreciate your kind words about Sophia—she’ll be excited to hear how personable and helpful she was.

It means a lot that you felt comfortable with her candid guidance and that we were able to recommend options that fit your current lifestyle. At Brad Herrera State Farm, we’re committed to doing things the right way and being there for your family with both life and auto coverage.

Thank you for recommending us, and we’re grateful to have you and your family at our office!"
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Sharon Menzel

April 30, 2026

5  out of  5
rating by Sharon Menzel
"I've had a commercial policy with this office for 20+ years. I've been working with Lori for many of those, and have had excellent experiences. She's always knowledgeable about policies and has helped me numerous times with questions I had as well as a claim several years ago. I always know I can rely on her and she always does everything in a timely manner. I appreciate her so much!"
We responded:
"Thank you so much for the 5-star review! We truly appreciate your 20+ years of trust with Brad Herrera State Farm Insurance—and we’re grateful you’ve had such a positive experience working with Lori.

Lori is committed to providing knowledgeable guidance on commercial insurance coverage, answering policy questions promptly, and supporting clients through claims when needed. It means a lot to hear you can always rely on her for timely service and helpful recommendations.

Thanks again for your kind words—we’re here whenever you need us."
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Barbara Estrada

April 29, 2026

5  out of  5
rating by Barbara Estrada
"Elijah was amazing! I will definitely recommend him to friends."
We responded:
"Thank you so much for the 5-star review! We truly appreciate your trust in Brad Herrera State Farm, your local insurance agency in Austin, Texas. We’re glad we could help with your insurance coverage and provide a smooth experience from start to finish. If you ever need anything—questions, policy updates, or new insurance quotes—we’re here for you."
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Matt Childrey

April 27, 2026

5  out of  5
rating by Matt Childrey
"I’ve worked with Sophia and Lori throughout my two years of coverage with Brad. I’ve never had any issues. They were extremely helpful onboarding, helping me pick the right level of coverage for my needs, and making sure I had all the information about the policies. I’ve also used the roadside assistance feature, which was extremely helpful for a weekday morning blowout my Honda had this Spring. I would recommend Brad’s office to anyone in need of insurance around ATX."
We responded:
"Thank you so much for your thoughtful review! We’re truly glad Sophia and Lori were able to help you throughout your two years with Brad Herrera-State Farm. It means a lot to hear that the onboarding and coverage guidance were smooth and that you felt informed about your policy. We’re also happy roadside assistance came through when you needed it after that Honda blowout—those weekday surprises are the worst.

We appreciate your recommendation to anyone looking for insurance around Austin, TX and we’re here for you anytime you need us."
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Robin

March 4, 2026

5  out of  5
rating by Robin
"Great service from Kira, she was really attentive and responsive!"
We responded:
"We appreciate your 5 star review! We strive to provide the best insurance experience. We look forward to managing your auto insurance and any future insurance needs. Talk soon!"
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Ray D

February 18, 2026

5  out of  5
rating by Ray D
"Elijah was very helpful. Explained everything and worked quick"
We responded:
"Thank you for the amazing review, Ray! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Joel John

February 16, 2026

5  out of  5
rating by Joel John
"Elijah was the best agent in helping me find insurance! He explained everything in detail for me and I would recommend him to all my friends and family!"
We responded:
"Hi Joel, Thank you for taking the time to share your experience. We love that you had such a great experience! Thanks for sharing your insurance experience. We look forward to keeping up the great work! Thanks again and we look forward to working with you again soon."
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Jeff Martin

January 12, 2026

1  out of  5
rating by Jeff Martin
"Don’t go to State Farm for renters insurance. Expensive and outdated model, underwriters take weeks on end to run a basic credit check; they expect you do leave your file unfrozen that whole time - Crazy! Elijah made sure to let me know I’m not a priority. Shout out to Lori though, she’s nice and helpful."
We responded:
"Jeff, we appreciate your feedback. We are sorry your experience was not the best. At this time State Farm requires credit files to be unfrozen. This is to ensure property identity confirmation and for accurate rating purposes. We hope you are able to find an insurance carrier that better fits your needs at this time."
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Nicholas Wilt

January 8, 2026

5  out of  5
rating by Nicholas Wilt
"Sophia and Brad have both been wonderful. I would recommend them to anyone that I know in Texas."
We responded:
"We appreciate the great review! Thank you for trusting us with your insurance needs. Talk soon!"
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Tiba Al Khafaji

November 24, 2025

1  out of  5
rating by Tiba Al Khafaji
"sent me an offer for $92, made me cancel my current insurance, then sent me an updated offer for $176. HELLO?"
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. We are unable to make anyone cancel their insurance, as that is the customers decision. We unfortunately were unable to honor the previously quoted price. This was due to a difference in the effective dates quoted. We hope you find an insurer that can better meet your insurance needs."
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Brad Frey

November 18, 2025

5  out of  5
rating by Brad Frey
"18 yrs prior with Geico, but they became too expensive over time. Shopped around, State Farm had by far the best rate. Gave Geico the chance to match, but they weren't interested. Extremely efficient process to change over to State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nai Muhinyi

November 11, 2025

5  out of  5
rating by Nai Muhinyi
"I received excellent service from Lori. She was so helpful and caring. She offered solutions and provided different options for my endeavors. Hope you get to work with her"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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William Guyett

October 31, 2025

5  out of  5
rating by William Guyett
"Working with my insurance agent Elijah was a great experience quick, easy, and stress-free. They handled my auto loan insurance efficiently and found me the best rate available. Highly recommend for anyone looking for great service and savings!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service for your insurance needs! If there is anything else we can do for your State Farm Insurance needs, just let us know!"
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Amanda Lorenz

September 30, 2025

5  out of  5
rating by Amanda Lorenz
"Lori is amazing :)"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"