State Farm® Insurance Agent Brad Herrera
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lauren Phillips
May 6, 2026
5
out of
5
rating by Lauren Phillips
"Sophia was great! Very personable and conversational when discussing life insurance and plan options and updates. I appreciated her candid nature and guidance on what is best for my current lifestyle. Brad Herrera State Farm does business right! I trust the agents to handle my life insurance and auto insurance for the whole family. Highly recommend if you’re looking to switch carriers and have a personalized approach."
We responded:
"Thanks so much for the wonderful review my friend! 😊 We really appreciate your kind words about Sophia—she’ll be excited to hear how personable and helpful she was. It means a lot that you felt comfortable with her candid guidance and that we were able to recommend options that fit your current lifestyle. At Brad Herrera State Farm, we’re committed to doing things the right way and being there for your family with both life and auto coverage. Thank you for recommending us, and we’re grateful to have you and your family at our office!"
Sharon Menzel
April 30, 2026
5
out of
5
rating by Sharon Menzel
"I've had a commercial policy with this office for 20+ years. I've been working with Lori for many of those, and have had excellent experiences. She's always knowledgeable about policies and has helped me numerous times with questions I had as well as a claim several years ago. I always know I can rely on her and she always does everything in a timely manner. I appreciate her so much!"
We responded:
"Thank you so much for the 5-star review! We truly appreciate your 20+ years of trust with Brad Herrera State Farm Insurance—and we’re grateful you’ve had such a positive experience working with Lori. Lori is committed to providing knowledgeable guidance on commercial insurance coverage, answering policy questions promptly, and supporting clients through claims when needed. It means a lot to hear you can always rely on her for timely service and helpful recommendations. Thanks again for your kind words—we’re here whenever you need us."
Barbara Estrada
April 29, 2026
5
out of
5
rating by Barbara Estrada
"Elijah was amazing! I will definitely recommend him to friends."
We responded:
"Thank you so much for the 5-star review! We truly appreciate your trust in Brad Herrera State Farm, your local insurance agency in Austin, Texas. We’re glad we could help with your insurance coverage and provide a smooth experience from start to finish. If you ever need anything—questions, policy updates, or new insurance quotes—we’re here for you."
Matt Childrey
April 27, 2026
5
out of
5
rating by Matt Childrey
"I’ve worked with Sophia and Lori throughout my two years of coverage with Brad. I’ve never had any issues. They were extremely helpful onboarding, helping me pick the right level of coverage for my needs, and making sure I had all the information about the policies. I’ve also used the roadside assistance feature, which was extremely helpful for a weekday morning blowout my Honda had this Spring. I would recommend Brad’s office to anyone in need of insurance around ATX."
We responded:
"Thank you so much for your thoughtful review! We’re truly glad Sophia and Lori were able to help you throughout your two years with Brad Herrera-State Farm. It means a lot to hear that the onboarding and coverage guidance were smooth and that you felt informed about your policy. We’re also happy roadside assistance came through when you needed it after that Honda blowout—those weekday surprises are the worst. We appreciate your recommendation to anyone looking for insurance around Austin, TX and we’re here for you anytime you need us."
Robin
March 4, 2026
5
out of
5
rating by Robin
"Great service from Kira, she was really attentive and responsive!"
We responded:
"We appreciate your 5 star review! We strive to provide the best insurance experience. We look forward to managing your auto insurance and any future insurance needs. Talk soon!"
Ray D
February 18, 2026
5
out of
5
rating by Ray D
"Elijah was very helpful. Explained everything and worked quick"
We responded:
"Thank you for the amazing review, Ray! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Joel John
February 16, 2026
5
out of
5
rating by Joel John
"Elijah was the best agent in helping me find insurance! He explained everything in detail for me and I would recommend him to all my friends and family!"
We responded:
"Hi Joel, Thank you for taking the time to share your experience. We love that you had such a great experience! Thanks for sharing your insurance experience. We look forward to keeping up the great work! Thanks again and we look forward to working with you again soon."
Jeff Martin
January 12, 2026
1
out of
5
rating by Jeff Martin
"Don’t go to State Farm for renters insurance. Expensive and outdated model, underwriters take weeks on end to run a basic credit check; they expect you do leave your file unfrozen that whole time - Crazy! Elijah made sure to let me know I’m not a priority. Shout out to Lori though, she’s nice and helpful."
We responded:
"Jeff, we appreciate your feedback. We are sorry your experience was not the best. At this time State Farm requires credit files to be unfrozen. This is to ensure property identity confirmation and for accurate rating purposes. We hope you are able to find an insurance carrier that better fits your needs at this time."
Nicholas Wilt
January 8, 2026
5
out of
5
rating by Nicholas Wilt
"Sophia and Brad have both been wonderful. I would recommend them to anyone that I know in Texas."
We responded:
"We appreciate the great review! Thank you for trusting us with your insurance needs. Talk soon!"
Tiba Al Khafaji
November 24, 2025
1
out of
5
rating by Tiba Al Khafaji
"sent me an offer for $92, made me cancel my current insurance, then sent me an updated offer for $176. HELLO?"
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. We are unable to make anyone cancel their insurance, as that is the customers decision. We unfortunately were unable to honor the previously quoted price. This was due to a difference in the effective dates quoted. We hope you find an insurer that can better meet your insurance needs."
Brad Frey
November 18, 2025
5
out of
5
rating by Brad Frey
"18 yrs prior with Geico, but they became too expensive over time. Shopped around, State Farm had by far the best rate. Gave Geico the chance to match, but they weren't interested. Extremely efficient process to change over to State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Nai Muhinyi
November 11, 2025
5
out of
5
rating by Nai Muhinyi
"I received excellent service from Lori. She was so helpful and caring. She offered solutions and provided different options for my endeavors. Hope you get to work with her"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
William Guyett
October 31, 2025
5
out of
5
rating by William Guyett
"Working with my insurance agent Elijah was a great experience quick, easy, and stress-free. They handled my auto loan insurance efficiently and found me the best rate available. Highly recommend for anyone looking for great service and savings!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service for your insurance needs! If there is anything else we can do for your State Farm Insurance needs, just let us know!"
Amanda Lorenz
September 30, 2025
5
out of
5
rating by Amanda Lorenz
"Lori is amazing :)"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Danny
September 29, 2025
5
out of
5
rating by Danny
"Brad is the man!"
We responded:
"Thank you Danny! It has been my pleasure assisting you with your State Farm insurance needs. I look forward to assisting you in the future! "
Beth Kaufman
August 28, 2025
5
out of
5
rating by Beth Kaufman
"Sophia was so incredibly helpful and kind with transferring my policies after moving to TX! Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Carter Grant
August 27, 2025
5
out of
5
rating by Carter Grant
"Sophia is the best! She is super responsive and helpful. She explained everything so well so that I understand my policy well and helped me get great discounts."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Emily Love
August 22, 2025
5
out of
5
rating by Emily Love
"Sophia was awesome! She was so nice and helpful! Happy to have switched to this State Farm. Highly recommend them for your insurance needs!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sally Ocean
August 19, 2025
5
out of
5
rating by Sally Ocean
"Sophia helped me and she was amazing. So friendly, prompt communicator and worked hard to get me the best deal on all my insurance policies."
We responded:
"Sally! Welcome back to our office! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Samantha Gonzalez
July 31, 2025
5
out of
5
rating by Samantha Gonzalez
"I worked with Elijah and he was great! Super helpful and answered my many questions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great insurance service! If there is anything else we can do for your insurance needs, just let us know!"
Juan Botello
June 26, 2025
5
out of
5
rating by Juan Botello
"I’ve been working with Sophia since my move to Austin, and she has been fantastic. Her responses are quick and detailed, and communication has been excellent. Go see Sophia—she’ll take great care of you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Lincoln Wieseman
June 20, 2025
5
out of
5
rating by Lincoln Wieseman
"Elijah was very helpful - thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Christine Chiang
June 4, 2025
5
out of
5
rating by Christine Chiang
"Elijah was so helpful and made the process quick and easy. I really appreciated his guidance in trying to save me money and making sure I'm adequately insured."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Owen Evey
June 2, 2025
5
out of
5
rating by Owen Evey
"Elijah was super helpful when selecting my auto and renters insurance. He walked me through what everything meant and made sure I had the best plan and rate possible. Gave me a very good first impression of State Farm"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Eleanor Cantu
May 9, 2025
5
out of
5
rating by Eleanor Cantu
"had struggles with my previous insurance provider, but finding State Farm was a relief. Elijah was incredibly patient and helpful—he took the time to walk me through everything and helped me set up my new insurance. I really appreciate his support and professionalism!"
We responded:
"We are happy to hear that we provided you with a great experience! We look forward to assisting you with any future insurance needs!"